What servicing typically covers
Print quality checks and print-head replacement.
Weighing calibration.
Software updates and Mailmark connectivity checks.
Consumable supply (ink and labels).
When to arrange servicing
Regularly, as part of a maintenance contract — most suppliers include an annual visit.
When print quality drops or franked mail is rejected.
Before a Mailmark upgrade or machine replacement.
What to ask suppliers
- What is included in the servicing contract?
- What is the response time for faults?
- Are ink and labels supplied under the same contract?
- Is the servicing provider authorised for our machine model?
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